Returns & refunds

We want you to keep only what you love. If something isn't right when it arrives, we'll make it right.

The short version

• You have 30 days from delivery to request a return.
• Items must be unused, in their original condition, and returned with any tags or packaging intact.
• We refund the item cost to the original payment method within 5–10 business days of receiving the return.
• Return postage is at your cost unless the item arrived damaged, faulty, or not as described.

How to begin a return

Reply to your order-confirmation email, or write to hello@aethelred.shop with your order number and a short note on what you're returning. We'll send back a shipping address and any instructions specific to the piece.

Please don't post items back to the address on the parcel without contacting us first — our objects are often shipped from partner ateliers around the world, and blind returns risk going astray.

Damaged or faulty on arrival

If a piece arrives broken, damaged, or materially different from what was described on its page, we cover the return in full and either replace it or refund you — your choice. Please email us within 7 days of delivery with photographs of the item and the packaging.

What we can't refund

• Items marked final sale on their product page
• Perishables (dried botanicals past 14 days, foodstuffs, candles that have been burned)
• Items returned in used condition or missing significant packaging
• Original shipping fees, unless the return is due to our error

A note on colour and finish

Our objects are natural. Stone, wood, linen, and ceramic vary from batch to batch — a slightly deeper oak, a warmer clay glaze, a linen weave a shade paler than the plate. Small variances aren't grounds for refund, but if the difference is stark enough to feel like a different object, write to us and we'll look at it individually.

Cancellations

If you need to cancel an order, write within 12 hours of placing it and we'll usually be able to stop it. After 12 hours the parcel is likely already with the courier — at that point it becomes a standard return once it reaches you.

Australian Consumer Law

Nothing in this policy overrides your rights under Australian Consumer Law, including the guarantees of acceptable quality, fitness for purpose, and matching description. For buyers outside Australia, equivalent local consumer-protection rights apply.